FAQs

How do we handle receiving?

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We want to make sure that we are able to keep all of your inventory accurate and get your orders shipping as fast as possible! In order to do this, we need your help following these guidelines and steps below.

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Step 1. Make sure your suppliers or you are sending us the inventory how we need to receive it. You’ll see the guidelines for receiving below on this article. Please share this with your suppliers if needed! This ensures accuracy and speed for receiving. It will also mitigate any extra costs on receiving for us to fix any discrepancies or errors.

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Step 2. Fill out the Receipt Order within our system.

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Step 3. You or your Supplier need to schedule at least 24hrs prior to delivery when the delivery will arrive to us. This allows for us to plan the best in order to receive your products correctly and timely.

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Receiving Guidelines:

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Any shipment that arrives outside of these guidelines will incur a Special Request Hourly Rate and any supply costs involved to fix the shipment.

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• Schedule an appointment by sending an email to our receiving team receiving@deliverzen.com . All appointment scheduling Request must be sent at least 24 hours prior to the shipment arriving out a Deliverzen warehouse.
• The Shipment info below is required upon appointment request (24 hrs prior to delivery):
  • PO/ASN/shipment. Please make sure the PO/ASN/Shipment matches the Receipt Order Number # in ShipHero.
  • Lot # if available. Products with expired Lot # on the shipment will be put on hold until next steps are clearly communicated between the customer and our receiving team before we receive the products.
  • Your company name.
  • Is the inventory coming in on Pallets or Cartons?
  • Number of pallets, cartons, units, etc.
  • We do not accept mixed Cartons. We do accept mixed pallets but there will be additional charges for sorting cartons when we receive the items in.
  • Each SKU must be separate in its packing. No mixed SKU cartons. (Ex. Different sizes of the same product must be in individual boxes)
  • If utilizing inner cartons, they too must be clearly labeled with the SKU and quantity on the outside.
  • Seal # if available
  • MSDS Sheets must be provided 1 week ahead of the inventory arriving at the warehouse.
• Our Receiving Operating Hours are: 8:00am-3:00pm CST
• 2-hour delivery window
• We do not accept drops.

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Notice: We do our best to accommodate inbound deliveries. That being said, sometimes accidents happen and a delivery will miss the scheduled time or be late. If a delivery is missed or arrives late, we may have to deny the delivery. In this case, please reschedule the inbound for another time.

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Load and Pallet Requirements

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• 48L”x 40W”x 55H” Pallet Max
  • Safety and Racking Requirements
• Grade A Wood Pallets
  • Grade B Requires Restacking
• No Plastic Pallets
  • Racking compliance Requirements
• Mixed Pallet and Carton labels clearly defined
• Labels facing out
• Minimal pallet overhang allowed
• Packing List Requirements
  • PO, QTY, SKUs and LOT details MUST be provided for accuracy
  • If multiple POs, there needs to be separate packing lists for each PO.
  • If there are multiple trucks or containers, each truck or container must also have its own packing list.
• Overweight pallets need dunnage at base level
• Pallet wrapped at least 3 times to the pallet and covering all 5 sides
• Hazmat requirements
  • Placarding
  • MSDS Sheets must be provided 1 week ahead of the inventory arriving at the warehouse.
• New SKUs require item master updated at least 1 week before arrival.
• Boxes need structural integrity
• See the example pic below.

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Case label Information

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• Outer carton MUST have reference number (Your company name, UPC, SKU, quantity within the carton, Item with scannable barcode)
• Case/UPC Barcode expectations
  • Type: Most GS1 barcode formats accepted
  • Preferred: UPC-A, UPC-E, ITF 2 of %, Code 39, Code 128, GTIN, GS1-128
  • Color and background Black on white, scanning issues may occur otherwise
  • Separated barcode components:
  • UPC, SKU, Quantity, and LOT/Expiration date (where applicable are separate barcodes and human readable
  • See the Example below:

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What services does Deliverzen provide?

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Deliverzen is a full-service 3PL specializing in B2B retail fulfillment, D2C e-commerce fulfillment, inbound logistics, returns management, and value-added services (VAS) like kitting, labeling, and special projects..

Where is your warehouse located?

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We operate out of a 170,000 sq. ft. facility in the Dallas–Fort Worth area, offering central U.S. reach with cost-efficient carrier access.

How do I schedule a load with Deliverzen?

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All inbound and outbound loads must be scheduled at least 7 days in advance to ensure dock availability and SLA compliance.

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Inbound Loads: Email receiving@deliverzen.com with carrier, trailer/container #, shipment reference, and PO/SKU details.

Which systems and platforms do you integrate with?

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We use ShipHero as our WMS, integrate directly with leading e-commerce platforms (Shopify, Amazon, WooCommerce, BigCommerce), and support EDI connections for major retailers (Target, Walmart, Ulta, etc.) via RetailReady, SPS Commerce, and Crystal.

How fast do you ship orders?

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D2C Orders: Same-day fulfillment for orders received within cutoff times.

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B2B / Retail Orders: Most shipments fulfilled within 3–5 business days.

Which carriers do you use?

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Deliverzen leverages a wide network of parcel, LTL, and freight carriers. Using our rate-shopping intelligence tools, we identify the most optimized and cost-effective shipping method for each order—balancing speed, cost, and service reliability.

Do you handle special projects or custom packaging?

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Yes. About 15% of our volume includes VAS work such as kitting, bundling, custom packaging, and promotional prep. We build client-specific workflows to ensure accuracy and compliance.

How do you handle inventory accuracy?

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Inventory accuracy can vary by client and product complexity, but Deliverzen manages building-wide metrics and goals that keep us above 99% net accuracy. We track discrepancies daily through cycle counts, bin audits, and quality checks, and our ICQA team ensures proactive resolution to maintain high integrity across all accounts.

What makes Deliverzen different from other 3PLs?

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• Customer-centric focus: Our number one goal is to deliver the best service in the industry. We treat our clients’ business as if it were our own, with proactive communication, transparency, and dedicated account support.
• Boutique service model with high-touch account management.
• Tech-driven WMS workflows built for flexibility and speed.
• Lean & Six Sigma culture focused on continuous improvement and lowering CPU.
• Scalable operations with bulk shipping logic, cartonization, and pallet-level efficiencies.

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